Our Return & Refund Policies

EasyShop by Pushkar Industries – Your Satisfaction, Our Promise

Shopping online should feel like grabbing a cuppa with a friend.
Simple.
Comfortable.
No stress.

At EasyShop, powered by Pushkar Industries, we want your online shopping trips to feel smooth from click to checkout.

But hey, let’s be real.
Sometimes that shiny new gadget looks amazing on the website, but in your hands, it doesn’t vibe with you.
we’ve made a return and refund policy that is easy to understand, friendly, easy to follow and built for real shoppers like you.

Our Promise to You

We believe in keeping things clear and fair.
No mystery rules.
No endless email chains.
Just straight talk and a clear path if you ever need help with your e commerce order.

Got questions?
Drop us a mail at supporteasyshop@pushkarindustries.com.

1. Electronics – Smartphones, Laptops, Gadgets, Appliances

Electronics are exciting, but check your device carefully during open box delivery.
Once you open the box, it’s yours.

Here’s how we keep things safe for you:

  • No direct refunds for electronics

  • Open box delivery: Our delivery team will unbox your item in front of you so you can inspect it right away

  • Service centre replacements: If something goes wrong later, the brand’s authorised service centre will handle repair or replacement

  • We’ll give you all the documents you need to get your gadget sorted

Keywords to remember: open box delivery, smartphone policy, laptop warranty, gadget service

2. Clothing – Apparel, Footwear, Accessories

Bought that shirt online and now it fits like a tent?
No worries.
Clothing is where our e commerce returns get really flexible.

  • Refunds and exchanges allowed

  • Return within 7 days

  • Keep it unworn, unwashed, undamaged, with tags still attached

  • Use the original packaging

  • Proof of purchase needed

Once we get your parcel back and check it, refunds go straight to your payment method in 5 to 7 business days.

3. Groceries – Fresh & Packaged

Groceries are perishable items, they need to be taken care of,
Once they’re out, you cannot put them back.

So here’s the deal:

  • No returns or refunds on groceries

  • If your order arrives wrong, damaged, or missing something, tell us within 1 hour of delivery

  • Send an email with your order number, description, and photos if needed

  • If confirmed, we’ll fix it with store credit or a replacement in your next order

This makes online grocery shopping fair and still fresh.

4. Supplements & Medicines

When it comes to your health, safety comes first.
To maintain the authenticity of pharmaceutical products, only sealed, unused, and unopened items can be returned.

  • Return window: 7 days

  • Must be in sealed packaging

  • Proof of purchase required

  • Expiry date must be valid

Refunds hit your account within 5 to 7 business days after inspection.

5. Toys & Kids Care

Kids change their mind faster than you can blink.
That toy they begged for yesterday? Boring today.

So here’s what we do:

  • Refunds and exchanges allowed

  • Return within 10 days

  • Items must be unused and in original packaging

  • Hygiene items like opened diapers or bottles cannot be returned unless defective

Refunds are processed once we’ve checked everything.

General Return Info

Here are some things everyone should know:

  • Always keep your order number or invoice handy

  • Return shipping might be on you, unless it’s our mistake

  • Refunds always go to your original payment method

  • For damaged electronics, reach out to us right away. We’ll guide you to the right service centre

  • If we see people misusing the return system, we can refuse requests

We may update this policy as e commerce shopping trends change, so keep an eye here for updates.

FAQs – EasyShop Online Shopping Policy

Q1: Can I return electronics bought online?
No, but we support warranty claims through authorised service centres.

Q2: How long do I have to return clothes from EasyShop?
You get 7 days from the delivery date.

Q3: Can groceries be refunded?
Only if reported within 1 hour of delivery for damaged, missing, or wrong items.

Q4: Are medicine returns allowed?
Yes, if sealed and returned within 7 days.

Q5: Who pays for return shipping in EasyShop e commerce orders?
If it’s our fault, we pay. Otherwise, the customer may be responsible.

Q6: How long does it take to get a refund?
Normally 5 to 7 business days once the item reaches our delivery hub and is inspected and verified by the seller.

Q7: Can toys and kids care products be returned?
Yes, within 10 days, unless it’s an opened item meant to be sterilised whenever used like baby food or baby diapers.

Q8: Is EasyShop safe for online shopping?
Yes. We prioritise transparency, fairness, and making sure your e commerce experience is trustworthy.

Thanks for choosing EasyShop by Pushkar Industries – your trusted stop for safe, simple, and satisfying online shopping.

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